Much of our lives are spent interacting with others, whether family and friends, people at work or those we encounter once or occasionally. Such connections enrich our lives but can equally cause tension, affecting our and others’ well-being.

To build strong, healthier, more meaningful relationships we need to understand our emotional intelligence and how to manage our responses to people and situations.

Getting to grips with our emotional intelligence is core to how we effectively communicate, influence and lead, whether at home, at work or other social situations.

Commendations

“This book provides a highly accessible journey into a topic often written about in language that is far too academic. It lays out in a practical way how best to understand emotions, explains how they can get the better of you, and provides simple tools to develop yourself and better appreciate those around you. Surely compulsory reading for young and old alike.”

Phil Brown, Executive Coach at Hurren Brown, formerly Head of People Development at Anglian Water.

“Karen has managed to distil many years of experience as a coach of a wide range of people, in business, public and boluntary sector bodies, into this invaluable guide. The reader who is interested in understanding, grappling with and turn to advantage their emotional intelligence will find much to learn and apply from this practical workbook.”

Professsor Clive Morton OBE, PH.D, CCID, CEng, MICE